BrilliantCARE™ saves you time and money plus reduces frustration. You can stay focused on what matters to you … leave the troubleshooting to us.
Everyone has a tech-savvy friend they reach out to in desperation. We’re “that guy” to our family and friends. We live with the same issues you do so we know how frustrating it is when things stop working.
We’ve resolved over 20,000 issues for clients while perfecting our Certified Brilliant Service process.
Contact us to report an issue via Phone, Text, Email, or Web. Your system may even report the issue for you!
We apply our Certified Brilliant™ Diagnostic Process to determine the root cause and next steps quickly.
We will resolve the issue virtually if possible or schedule an On-Site Service Tech as soon as possible.
Please note, enrollment in one of the plans below is required for all clients prior to obtaining service.
Pay as you go
$195 / Hour (After included appointments)
Business Hours Client Services
Standard Service Labor Rate
1 hr. On-Site / 1/2 hr. Virtual Minimum
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As-Available Scheduling
Same/Next-Day Response Available
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Basic service
$175 / Hour (After included appointments)
Extended Client Services – 7 Days
10% Off Service Labor Rate
No Service Minimums
(4) Included Virtual Services/yr.
(1) Included On-Site Services/yr.
Priority Scheduling
Same/Next-Day Response Available
Internet Failover/Backup Available
Most popular
$165 / Hour (After included appointments)
Extended Client Services – 7 Days
15% Off Service Labor Rate
No Service Minimums
Unlimited Virtual Services/yr.
(4) Included On-Site Services/yr.
Priority Scheduling
Same/Next-Day Response Available
Internet Failover/Backup Available
Best Value
$0 / Hour (With all on-site services included)
Extended Client Services – 7 Days
100% Off Service Labor Rate
No Service Minimums
Unlimited Virtual Services/yr.
Unlimited On-Site Services/yr.
Priority Scheduling
Same/Next-Day Response Available
Internet Failover/Backup Available
Business Hours are 8:00 am to 5:00 pm Monday-Friday, Excluding Holidays.
Extended Hours are 7:00 am to 6:00 pm, 7 days per week. Excluding Holidays.
Standard Service Rate is $165/hr.
Client Services consist of telephone, text, or email assistance and/or intake and scheduling of services.
Priority Scheduling is ranked by premium plan level. Inclusive is 1st, Enhanced is 2nd, and Essential is 3rd. Non-premium Standard plan is 4th.
Guaranteed Same-Day or Next-Day Service requires a $200 Response Fee in addition to any regular charges normally incurred according to the client’s chosen plan.
SERVICE IS DEFINED AS: THE DIAGNOSIS, REPAIR, OR REPLACEMENT OF BRILLIANT AV INSTALLED SYSTEMS NOT COVERED BY OUR INSTALLATION WARRANTY.
Premium Home Plan Clients who also enjoy our Certified Brilliant Network Solution can elect to upgrade to Cellular Internet Backup. Cellular Internet Backup is an automatic fail over system to keep you online even when your neighbors are down. It’s like a backup generator for your Internet connection. The system does require a strong AT&T cell signal to work. All cellular connection fees and 1 gigabyte of data per month is included. Additional data is available at an additional cost of $15/GB with a maximum of 3GB per month. The backup system is automatically engaged when the primary Internet service stops working. You may not even know the Internet went down!
BrilliantCARE™ was designed to make your Digital Life more enjoyable.
