How DAISY’s Product Support Program Strengthens Manufacturer Partnerships and Enhances the Customer Experience
In the home technology integration business, product reliability and support are critical to long-term success. At DAISY, product support is more than a reactive function — it’s a strategic initiative designed to enhance vendor relationships, boost margins for franchise branches, and improve outcomes for both clients and technicians.
Through deep integration with the Bloom Technology Stack and proactive collaboration with manufacturers, DAISY’s product support function is creating a smarter, faster, and more profitable service ecosystem.
Partnering with Manufacturers to Drive Value
DAISY’s product support team works directly with manufacturers and suppliers to establish programs that:
- Improve margins for DAISY branch locations
- Gain direct access to training and support resources
- Streamline issue resolution through shared feedback loops
Manufacturers have responded enthusiastically to DAISY’s proactive, collaborative approach. The goal is not just better pricing, but a true partnership that benefits every level of the business — from corporate to technician to end-client.
The Lunch & Learn Series: Driving Engagement and Education
One of the most visible successes in DAISY’s product support program is the weekly Lunch & Learn series. Each week, a manufacturer or supplier is invited to present to the DAISY team on topics such as:
- New product introductions
- Advanced training modules
- Troubleshooting and technical support strategies
This regular, company-wide forum has generated strong engagement from both vendors and team members. It fosters direct communication, up-to-date product knowledge, and stronger relationships across the supply chain.
Product Intelligence Built into the Bloom Technology Stack
What sets DAISY apart is that every product — whether stocked, sold, or installed — is tracked and managed within the Bloom Technology Stack. This allows for:
- Full product lifecycle visibility, from warehouse to client home
- Real-time inventory tracking and warehouse management
- Client-level product traceability, enabling precise support and issue tracking
This integration provides DAISY branch locations and support teams with instant insight into which products are installed at each location, making troubleshooting and replacement far more efficient.
Seamless Collaboration Between Product and Client Support
When client support teams identify an issue with a product, the Bloom platform allows them to:
- Instantly flag the product and case
- Log the resolution in a searchable knowledge base
- Automatically create product-specific knowledge articles for future reference
This closes the loop between product and client support, allowing the organization to continuously learn, document, and improve. The result is faster resolutions, better-informed technicians, and a more empowered customer support experience.
Benefits for Manufacturers and Suppliers
DAISY’s product support approach doesn’t just benefit internal teams — it also strengthens relationships with vendors. Manufacturers benefit from:
- Fewer escalations, as DAISY resolves many issues internally
- Wider distribution of support resources, as DAISY helps disseminate accurate product info
- Real-time product feedback, improving their own R&D and support processes
By serving as a knowledge and communication bridge between manufacturers, technicians, and clients, DAISY adds value across the entire ecosystem.
Conclusion: Product Support That Builds a Better Business
DAISY’s product support model is one of the most forward-thinking in the custom integration industry. By combining direct manufacturer relationships, proactive training programs, and deep integration with the Bloom Technology Stack, DAISY is building a system that improves margins, accelerates support, and creates a better experience for everyone involved.
As the DAISY network grows, this product support framework scales with it — delivering enterprise-level efficiency and insight to every local branch.